Return and Refund Policy

At Kenzy Coolers, we are committed to providing our customers with top-quality products and exceptional service. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law. Please review the following return policy to understand our guidelines and procedures for returns:

1. Defective Items: We take pride in the quality of our products. If you receive a defective Kenzy Cooler, you are entitled to a return within 14 days of the purchase date. Defective items are those that exhibit issues due to manufacturing defects. Proof of purchase is required for all returns.

 

2. Eligibility Criteria:

   • The item must be in its original condition and packaging.
   • Proof of purchase (receipt or order confirmation) must be provided.
   • The return request must be made within the designated 14-day time frame.
 

3. Exclusions: Our return policy does not cover the following:

   • Normal wear and tear
   • Damage caused by misuse, abuse, or negligence
   • Items without a valid proof of purchase
 

4. Return Process: To initiate a return for a defective Kenzy Cooler, please follow these steps:

   • Contact our customer service team to report the issue and request a return authorization.
   • Once your return request is approved, you will receive instructions on how to return the item.
   • Pack the item securely, including any accessories, and ship it back to us following the provided instructions.
   • Upon receiving the returned item, we will inspect it to verify the defect.
   • If the item is deemed defective, we will process a refund or replacement, based on your preference.
 

5. Refund and Replacement:

   • Refunds will be issued to the original form of payment used for the purchase.
   • Replacements will be sent out promptly once the return is approved and processed.
   • Shipping costs associated with the return of defective items will be covered by Kenzy Coolers.
 

6. Non-Defective Returns: If the returned item is found to be non-defective or if the return policy criteria have not been met, the customer will be responsible for covering the shipping costs.

 

7. Contact Us: If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure your satisfaction with Kenzy Coolers.

Kenzy Coolers adheres to the Australian Consumer Law and reserves the right to amend or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or informing customers through other appropriate channels.